Order and inquiry procedure, e-mail security

To place an order or for information, call us at 425-347-0599. For information only e-mail us at
sales@offhandglass.com. All orders submitted are confirmed by written confirmation
via e-mail or letter.

Customers should not send us any private information via e-mail as e-mail is not a secure form of data transmission.

Currently, there is no method of placing an order via our Web site.

With glass that requires wiring there are three variables to be determined during the order process: cord length, cord color of black or white, and mounting configuration.

Depending on the size of an order and our workload, delivery time from an order received is typically two months.

Appointments can be scheduled to visit our studio to see the glass blowing process and view work already completed.

Color compatibility, Web site color palate inaccuracy, sample glass

The best results of hand-blown glass are achieved by using up to five colors. Difficulty increases as more colors are used and some colors are incompatible. We will advise a customer when they have chosen colors that are incompatible.

Due to the individual settings of customer computer monitors the colors displayed on our Web site color palate may not be accurate.

For a nominal fee sample pieces of glass can be sent out for inspection.

Payment

We accept personal checks, company checks, certified checks and money orders. We do not accept cash.

For orders with a glass invoice amount of $500 or less, payment terms are 100% of the total invoice amount due in advance including estimated shipping costs. Any under or overestimate of shipping costs will be due or credited at delivery.

For orders with a glass invoice amount of greater than $500, payment terms are a minimum of 50% of the glass invoice amount plus 100% of the estimated shipping costs due in advance with any net due on delivery. Any under or overestimate of shipping costs will be due or credited at delivery.

Due to the structure of our business licenses we are required to add sales tax when conducting business in certain states.

Where applicable, the Canadian GST (Goods and Services Tax), the HST (Harmonised Sales Tax) and PST/TVQ (Provincial Sales Tax) are the customer’s responsibility.

All consultations including on-site at a customer’s residence, workspace or event space are complimentary.

We guarantee all work and customer satisfaction. If our glass does not meet the needs of a customer, we will work to meet the needs of the customer including our option of creating new glass. If through our efforts such issues cannot be resolved, the delivered glass is to be properly packed (see below) and sent back to us via an insured carrier with a tracking number. In that event, 50% of the total glass invoice amount will be a restocking fee. Shipping costs are nonrefundable.

Shipping

We routinely ship via UPS (United Parcel Service) 3 Day Select service. This method includes insurance and a tracking number. We can ship using a faster method per customer request.

Depending on the size of the work, all glass is double boxed, packed four pieces to a box, wrapped in bubble wrap and packed in styrofoam peanuts.

Customers must keep all boxes and packing material until all glass is inspected for damage and it is confirmed all glass meets their needs. If a customer receives damaged glass, they should immediately notify us and we will initiate the UPS process to determine a resolution. In that event, UPS requires all boxes and packing material be provided for their inspection.

If we receive damaged glass sent back to us from a customer, we will immediately notify the customer and the UPS process will determine a resolution.

Customer information

Customer privacy is very important to us. We will not sell, divulge or disseminate customer information to any third party except when necessary to complete a transaction, initiate correspondence or comply with a government agency.

Customers may receive mailers or e-mail from us announcing new products.

Subcontractors

All glass is hand-blown by the staff of Offhand Glass L.L.C. Glass requiring wiring or metal or other medium may be sent to subcontractors for such work.

UL Listing and Canadian CSA certification

Where applicable, all Offhand Glass L.L.C. products are UL (Underwriters Laboratory) Listed. UL Listing compliance satisfies the CSA (Canadian Standards Association) certification requirements.

Liability

Customers and their representatives should use good judgment where and how they display and use our glass. All safety precautions should be followed.

All installations are the responsibility of and should be performed by a qualified professional.

Any necessary repairs should be performed by a qualified repair professional.

By purchasing and/or taking possession of our products customers agree to indemnify, defend and hold harmless Offhand Glass L.L.C. and all of its employees and agents from all loss, liability, claims, demands, judgments, and expenses arising out of or in any way connected to Offhand Glass L.L.C.'s products and consultations. This indemnification is provided without regard to whether our claim for indemnification is due to the use of the products by the customer or their representative. Since the manner in which our products are displayed and used is out of our control, such liability shifts to the customer and/or their representative.

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